Returns and warranty

For hygiene reasons, toys, lingerie and care products cannot be returned or exchanged once the packaging is opened.

A new product, never opened and in its original sealed packaging, can be returned within 14 days of delivery. Write to us at our customer service email before sending it back.

If a product does not work or arrives damaged, write to us at our customer service email with your order number and a photo. We replace it or refund you.

Every item sold carries a unique code that lets us trace it and handle your request quickly.

All our products are covered by the legal warranty under the Consumer Protection Act: they must be fit for their intended use and durable for a reasonable time.

Refunds go back to the card used for the purchase. If you were paying in installments, upcoming installments are cancelled or reduced.